What’s changing:
Today, families may get notifications for the same post via both the app and text. This update delivers post notifications to the ParentSquare app first, with a text backup only if needed—reducing duplicate messages. This applies to: posts, post digests, and post updates.
What’s not changing:
Direct messages and alerts will still be sent to all subscribed notification methods. Email notifications will continue to be sent for all communications, just as they are today.
How families and staff will be notified:
On the day of the launch, your families and staff who are subscribed to both the app and text messages will be informed of the update. They’ll receive a brief text message explaining the change, and a short message the first time they open the ParentSquare app, introducing Smart Notification Delivery. Scroll towards the bottom of the link to see what the announcement will look like.